Shipping & Returns
How we dispatch orders, and what to do if something is not right.
Last updated: 29 October 2026
This policy applies to wholesale orders placed with Sivakami Textile, Erode. If your quotation or invoice states different terms, those terms apply to that order.
1. Where we deliver
We supply to all states of India. Goods are dispatched from Erode, Tamil Nadu, through a transport company, lorry service or courier agreed with you at the time of the order.
2. Dispatch time
Ready stock is usually dispatched within a few working days of order confirmation and payment as agreed. For large or made-to-order quantities, we will tell you the expected dispatch date when we confirm your order. We will share the transport name and the LR or tracking number once the goods are dispatched.
3. Shipping charges
Freight charges are shown on your quotation or invoice. Depending on what is agreed, freight is either paid by us and added to the invoice, or paid by you to the transporter on delivery ("to pay").
4. Checking your delivery
Please check the number of bundles and the condition of the packing when you receive the goods. If any bundle is missing, open or damaged, note it on the transporter's delivery receipt and inform us within 48 hours of delivery, with photos.
5. Returns and replacements
We will replace goods, or issue a credit note, if:
- the goods have a manufacturing defect such as weaving faults, holes or tears; or
- the goods are different from what you ordered (wrong product, size, colour or quantity).
Please report the problem within 7 days of delivery, with photos and your invoice number. Do not send goods back before we confirm the return. Once we confirm, we will arrange the return and bear the return freight for genuine defects or errors on our part.
We cannot accept returns of goods that have been used, washed, cut, stitched, re-packed or otherwise altered. Slight variations in colour or pattern between batches are normal in woven cotton and are not treated as defects.
6. Refunds
If a replacement is not possible, we will refund the value of the accepted returned goods, or adjust it against your next order if you prefer. Refunds are made by bank transfer within 7–10 working days after we receive and inspect the returned goods.
7. Cancellations
You can cancel an order free of charge before it is dispatched. Orders made to your specification cannot be cancelled once production has started, unless we agree otherwise in writing. Any advance paid for a cancelled order will be refunded, less any costs already incurred for made-to-order goods.
8. Contact us
To report a problem with a delivery, contact us with your invoice number:
Sivakami Textile
11, NGGO Colony, 5th Street, Erode – 638009, Tamil Nadu, India
Phone: +91 94861 54142, +91 94423 54656, +91 82205 52142, +91 96262 85454
Email: sivakamitextile@gmail.com
GSTIN: 33AANFS7704G1Z3
This policy is published in English.